Frequently Asked Questions
What is Imaginative Player?
Imaginive Player is dedicated to inspiring creative, open-ended play through beautifully designed, natural playthings. Our products encourage children to imagine, explore, and learn through movement and storytelling.
What are your products made of?
We prioritize natural, sustainable materials. Our silks are made from premium natural fabrics, and our other play items use materials such as wood and wool. All materials are chosen for their safety, sensory quality, and environmental friendliness.
How do I care for the play silks?
Hand wash gently in cool water with a mild detergent. Rinse thoroughly and lay flat to dry. Ironing on a low setting is optional to restore smoothness. With proper care, your silks will remain vibrant and beautiful for years of play.
Are your products safe for children?
Absolutely. Safety is our top priority. Our products meet or exceed all applicable safety standards. They are free from harmful chemicals and are designed with durability and child-safe construction in mind. Adult supervision is always recommended, especially with younger children.
Do you offer international shipping?
Yes, we ship to many countries. Shipping costs and delivery times vary depending on the destination. Please refer to our shipping information at checkout for specific details regarding your location.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within a specified period for a refund or exchange. Please review our full policy for details on how to initiate a return and any applicable conditions.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email with tracking information so you can follow its journey to you.
Do you have a warranty?
We stand behind the quality of our craftsmanship. If a product has a material or workmanship defect, please contact us. We will gladly review the issue and find a solution.
Do you offer wholesale?
Yes, we welcome inquiries from qualified retailers, schools, and other organizations. Please reach out for more information about our wholesale program and requirements.
How can I stay updated?
Follow us for the latest news, play ideas, and new product announcements. Join our community to share inspiration and celebrate the power of imaginative play.
My question isn’t answered here.
We are here to help. For further assistance, please reach out. Our team will be happy to answer your questions.