Shipping Information

Thank you for your interest in Imaginative Player. We are committed to getting your order to you efficiently. Below you will find important details about how we ship.

Processing Time
Orders are typically processed within a few business days. Please note that processing may take slightly longer during promotional periods or holidays.

Shipping Methods & Delivery Areas
We ship to numerous locations worldwide using reliable carrier services. The available shipping methods and delivery timelines are calculated at checkout based on your destination and cart contents.

Shipping Costs
Shipping costs are calculated in real time based on the total weight of your order and the destination address. You will see the exact shipping charge before finalizing your purchase.

Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to follow your package’s progress.

International Shipping
For orders shipped outside our primary domestic region, additional customs fees, import duties, or taxes may be levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping or product costs. We declare the full value of all packages.

Multiple Shipments
If your order contains items with different availability, they may be shipped separately. You will only be charged the standard shipping rate for the entire order, and you will receive tracking information for each shipment.

Address Accuracy
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us immediately.

Lost or Delayed Packages
While delivery estimates are provided, we cannot guarantee strict delivery dates once a package is in the carrier’s system. If your tracking information shows no movement for an extended period, please contact us so we can initiate an inquiry with the carrier.

Returns & Exchanges
For information regarding returns or exchanges related to shipped items, please refer to our detailed Returns & Exchanges policy.

For any specific questions not covered here, our customer service team is ready to assist you.